Information We Collect
Utility Assistance USA collects personal contact information you provide voluntarily through our website forms or by calling our support team. This typically includes your name, phone number, email address, state or service area, utility provider, account balance details, and a description of your utility hardship. We do not collect Social Security numbers through the basic website form.
How We Use Your Information
Information is used solely to evaluate eligibility for grant-based utility assistance and to communicate with you about your inquiry. We may share information with the utility provider listed on your application when arranging direct grant payment on your behalf.
Data Protection
We use reasonable administrative and technical safeguards to protect your information. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Communications
By submitting our form or calling, you agree we may contact you by phone, email, or SMS regarding your inquiry. You may opt out of communications at any time by contacting us.
Cookies and Analytics
This site may use basic cookies and analytics to understand how visitors use the site. These tools do not collect personally identifiable information without your consent.
Contact
For privacy questions, call 8882985694 or use the Contact page.
